Who we are?

The Luxcima retail store is built to provide services and sell products to people all over the world, and the Luxciam team is trying to provide the best services to users and customers so that they can make their purchases as easily and quickly as possible.

Our Activities

We only fully guarantee all activities related to our platform and provide full support in relation to it.
We are not responsible for the activities of brands whose advertising links are placed on the platform.
We have no obligation towards the activity of other brands and platforms that introduce themselves as similar to us. And we recommend not to use these fake platforms.

Our Terms & Conditions

We save data from the users to complete the purchase process and to inform the customers and sellers, as well as to find out about the interests and needs of the customers.
Customers and users express their consent to all these accesses by registering and registering purchases in  luxcima.com.
By registering a purchase on the platform, customers declare their full satisfaction and trust towards the platform to complete the purchase and shipping processes.
Users and customers are required to wait until the date announced in the system to receive the product, and if they do not receive the product on the announced date, they can register their complaint and report in the report page.

Orders & Products

We provide a guarantee about the correct performance of the products available in Luxcima and the absence of various defects, and if there is a problem with the products, it is possible for you to receive the cost of your order after registering a refund request.
The products available in Luxcima are provided by small and large sellers and manufacturers all over the world, we have no obligation regarding the quality and the way the products are initially made, but we offer you healthy and flawless products, and if there is a problem, your cost will be returned. .


We are obliged to 24/7 for

  • Help about products
  • Instructions on how to use the platform
  • Answering questions
  • Track orders
  • problem solving

Provide support.


This special possibility is provided on Luxcima platform
If there is a problem, customers can return their order by filing a return request and receive the full cost of their order within 7 days after receiving the order.

If the account information is fake, the refund request will be unsuccessful, so make sure that your account information is correct and if it is fake, correct it as soon as possible.


We use comments only to inform other users about the quality of the products and to inform the support team of the sellers’ products.


We use a number of cookies just to create a cache to increase the speed of the platform, save information for re-entering and access information such as first and last name, registration date, IP, etc. of users.


The media uploaded by users will not be used anywhere without notification and will only be used in the places that the users themselves declare.

What is this information collected for?

These data and information are collected to complete customer requests, operate the intelligent software system, improve and enhance luxcima.com platform services.

How long we retain your data?

We keep your data as long as you are active on the platform and need it.

Where will the data be stored?

User data is stored and protected in secure Luxcima servers.

Prohibited Activities

In order to keep the luxcima.com platform space healthy, any activities including:

  • Sale of prohibited substances
  • Illegal activities
  • Sending inappropriate messages
  • Registering inappropriate comments and texts in different parts of the platform
  • Personal or organizational use of platform data for various activities
  • Publishing content, images and platform products without obtaining permission

It is prohibited, and in case of any of these cases, luxcima.com has the right to legal follow-up and complete blocking of wrong accounts.

Do not register any fake identity information such as name, surname, etc. and fake contact information such as contact number, email, etc. The registered ones will be sent by you and also the orders will be sent according to the registered identity information.
Therefore, if fake information is registered when purchasing, Luxcima’s support team will inform you via email to correct the information, and if the information is not corrected, Luxcima is allowed to cancel, delete and return the order.
Refund requests are made only for accounts whose identity and contact information are completely real. If any of the information is fake, Luxcima it is allowed to block the amount in the bank until official authentication.
If they find out that the account information is fake, the Luxcima support team will send an email to request that the information be corrected, and if the information is not corrected, Luxcima is allowed to block the account and the balance inside it.

Suggestions to create more security for users

To make purchases, pay and track previous purchases, use only our official website, luxcima.com.
To contact Luxcima, use only the ways introduced on the contact page.
Luxcima communicates with its users and customers only through its official e-mails, i.e. & and &, so please refrain from communicating with any other e-mail or platform as Luxcima, and we have no obligations towards them.
Luxcima only operates with one account in the social networks that it has introduced on its website according to the existing IDs, and none of the other accounts are related to Luxcima, so do not contact them as official accounts.
When visiting the pages of our platform, ignore advertising links and miscellaneous messages and do not use them.
Do not change your IP to use our platform.
To register, place an order, etc., use real identity information such as name, email, phone, etc., because all your order information and shipping method will be sent to the e-mails registered by you with the registered identity information.

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