How can I

“In this section, you have access to a list of frequently asked questions and various trainings”

You can choose and order your products by following the steps below.

  1. (Optional) Creating an account or log in to a user account, it is better to register orders with your user account to save detailed information about orders and to track them for a long time through the website.
  2. Entering the product page through available links and product categories, searching among available products and opening the desired product.
  3. Select “Buy Now” or “Add to Cart” 
  4. In this section, if you need more products to add to the shopping cart, you can search for the next products, and if you do not need another product, you can view your shopping cart page through the above option or go directly to the checkout page.
  5. If you have a discount code, you can add it in this section. 
  6. Click on the checkout option.
  7. Completing the sending information including (name and surname, address, zip code, email and phone number, writing the specific text desired for the order) 
  8. Accepting the term and condition. 
  9. Click on the option to place an order and pay for the order in the PayPal payment portal. 

Using the PayPal payment portal, you can pay for your orders online in a very safe and secure platform.

  • The methods of shipping products and orders are different according to the seller and the product you want.
  • For each order, two or more shipping methods are available with different cost and time conditions. You can view and choose these methods at the last stage of your order and know the exact time of receiving the product before finalizing your order.
  • Also, the time of sending orders and products varies according to the seller, warehouse and the country supplying the product, as well as the time required for product packaging, and it is possible to send to some countries due to the distance from the sender’s warehouse and the complexity of the processes. The transportation of the desired country will be long.
  • Therefore, you need to be patient until you receive the product.

Note: You can only manage your previous orders through the website if you have registered in before making the purchase. If you have registered an order without having an account, you can only view your order information through your email records.

To view and track your previous orders through the website, just go to the account page and select the orders icon.

  1. Log in to your account via the log in page.
  2. Click on the orders icon and see the complete list of orders. 
  3. Click on the view option to view the complete order information. 
  4. After the page is refreshed, click on the order icon again to see the complete information and status of your order .

To return the money and return the product to us, you must first explain the reason for your request through an email. Our Email is
Be sure to mention the following subjects in your email.

  1. Reason for refund request.
  2. Providing a full explanation if the product is damaged or causes problems.
  3. Provide a clear picture or video of the product in case of failure.
  4. Write your order number and account password.

notice: You must send your request with the email you registered with Luxima and with which you registered your order!

It is mandatory to complete all the above steps to return the money!
After receiving the email, our support staff will review your request in less than a few hours and send you additional information about the refund in the form of an email.

To fully use facilities and make purchases, it is better to create a user account through the account page.
The account offers you facilities such as managing orders at any time, using the wish list, returning the order, receiving permanent discount codes, etc.
So if you don’t have an account yet, click to register now.
Also, note that you can place an order without having an account, but the possibility of returning money, registering comments, etc. will only be active for you if you have an account.

To log in, it is enough to complete the following steps correctly:

  1. After entering the website, enter the account page.
  2. To enter, just fill out the form in front of you.
    In the first field, enter the username or email you entered during registration.
  3. In the second field, enter the password you have already chosen and then select the login option. 
  4. You can also log in using the options on the right, if you have a Google or Facebook account.
    If you choose one of these options, your identity information on these platforms will also be used for Luxcima, and if you use one of these options, you do not need to register in advance, and if you have not created an account yet, you will be automatically registered in Luxcima. it is going to happen. 

To sign up on the website, you must first enter the account page.

  1. Select the sign up option.
  2. Enter your email. 
  3. Enter your personal information. 
  4. choose and enter your password. 
  5. In the last step, you must enter the confirmation code that you received in your email.

After entering the registration code, your registration is complete and you can enter your account.

To Recovery your password, it is enough to complete the following steps correctly:

  1. After entering the website, enter the account page.
  2. Use this link
  3. Enter your email 

After entering your e-mail and selecting the “Request” option, an e-mail containing a password recovery link will be sent to your e-mail, through which you can recover your password.
If you could not access your account through this method for various reasons, you can send us an email or call us to guide you.

contact us page

  1. To access and change account information, you must first log in to your account through the account page. —- If you don’t know how to log in to your account or if you forgot your password, you can use the tutorials on this page. —- If you have not created an account yet, you must create an account first.
  2. After logging in to your account, use the user icon to access account information.
    In this section, you have access to information such as name, surname, password, etc. 

There are many reasons why you may decide to send us a report.
You can send us reports about website problems, content and product misuse, suggestions and criticisms, etc.
You can do this through the form at the bottom of this page. Click to access the form.
We are ready to handle your comments, suggestions and reports at any hour of the day or night.

Any time you have a question that you could not find the answer on the website or any time you need our guidance on using the website, products or making purchases on the website, you can contact us through the contact page through the available ways. get in touch

1. You can send us a message through the existing form and we will check your message and answer it as soon as possible.
2. You can send a message directly to our email.

We have been trying 24/7 to provide a quality and convenient service with high security for users, and our efforts to grow and improve the system will not stop.
In this regard, in order to maintain the security of users’ information during the registration, purchase, etc. processes, and to create a secure environment with high trust, we have specified conditions so that there are no problems for users.
You can see these conditions along with the guarantees provided by the LUXCIMA team on the privacy page.

Report and Request

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